Return and Refund Policy
This Return and Refund Policy explains your rights and our procedures regarding returns, exchanges, refunds, and cancellations when shopping with Valenti Mercer. It is designed to provide clear guidance while complying with United States consumer protection laws.
Key Points
- Return and exchange requests must be submitted within 30 days of receiving your order
- Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect
- Refunds are processed within 7 days after approval
- No restocking fees are charged
Relationship to Our Terms of Service
This Return and Refund Policy is subject to, and should be read together with, our Terms of Service.
Return and Exchange Window
You can request a return or exchange within 30 days of receiving your order.
Important Notice
Requests submitted after this period will not be accepted unless required by applicable consumer law.
Return and Exchange Condition Requirements
To qualify for a return or exchange, items must meet all of the following conditions:
- Items must be unused, unworn, and in original condition
- Original packaging, tags, labels, and accessories must be included and undamaged
- Items must not be washed, altered, customized, or damaged
- Items can only be tried on for inspection and must not show signs of use beyond an initial check
Non-Returnable Items
Returns or exchanges are not accepted in the following situations:
- Items that do not meet the condition requirements outlined above
- Items missing original packaging, accessories, or labels
- Items damaged due to misuse, neglect, or improper handling after delivery
- Items returned without prior authorization
How to Request a Return or Exchange
All returns and exchanges must be requested and approved before items are sent back.
To request a return or exchange, contact our support team at support@valentimercer.com within the return window and provide:
- Your order number
- The item(s) you wish to return or exchange
- The reason for the request
- Clear photos, where applicable
Returns sent without prior approval will be refused.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, contact us promptly at support@valentimercer.com.
Include your order number, a description of the issue, and clear photographs where applicable.
Once reviewed, we will provide an appropriate resolution, which includes a free replacement or a full refund, in accordance with your consumer rights.
Return Shipping
Return instructions and the return address are provided after your return or exchange request has been approved.
- For damaged, defective, or incorrect items, return shipping costs are covered by Valenti Mercer
- For all other returns, customers are responsible for return shipping costs
- No restocking fees are charged
We recommend using a trackable shipping method, as we are not responsible for items lost during return transit.
Refunds
Once returned items are received and inspected, we will notify you of the approval or rejection of your refund.
If approved, refunds are processed within 7 days and issued to the original payment method whenever possible.
Refund processing times vary depending on your payment provider or financial institution.
Exchanges
- If you request an exchange, instructions are provided after approval.
- Replacement items are shipped once the returned item has been received and approved.
- If the requested replacement is unavailable, a refund is issued instead.
Order Cancellations
If you wish to cancel an order, contact us as soon as possible at support@valentimercer.com.
Cancellations are only possible before an order has been shipped.
Once an order has been shipped, cancellation is no longer possible, and the return process must be followed after delivery.